Original Outbacker stoves come with a 12 month guarantee against manufacturing defects.
The Warranty covers all components of our stoves to be free from defect in materials and workmanship for one year from the day of purchase (excluding paint finish). All accessories are covered for a full 90 days to be free of defect in materials and workmanship.
Within this period the manufacturer will correct any defects by repairing or replacing defective parts of the equipment or making available the parts thereof.
The Manufacturer is not be obligated to repair or replace equipment which has been repaired by others, abused, altered, misused or overheated. Furthermore, the manufacturer will not be held liable for any loses due to neglectful operation on the part of the purchaser. Upon the expiration of such warranty all such liability will terminate. No other warranties are expressed or implied. Returned merchan- dise will be accepted for repair or replacement only. You will be responsible for the return postage to us. Prior approval and a return authorization number must be obtained.
If you have returned a faulty item and want a refund not a replacement we will check the faulty item upon its return to us. Once the fault is established you will be refunded for the item and for the return postage. The return postage refund is limited to £8.99.
If you cannot show us the fault prior to returning the item, you will be asked to initially pay the return postage to us. If a fault is found this will then be refunded to you up to the value of £8.99.
If your stove has a manufacturing defect or has been damaged during shipment, please take pictures of the packaging and the damage and contact us at hello@Outbackerstoves.co.uk so we can confirm and resolve the issue immediately.
The Outbacker stoves warranty is not transferable.
To maintain the look of your stove we recommend cleaning the stove regularly and using high temperature barbecue paint to touch up stoves painted surfaces. Paint Finish is not covered by this limited warranty or any implied warranty.