Terms & Conditions
By purchasing from OutbackerStoves.co.uk you are agreeing to our terms and conditions.
Payment:
To place an order on our website you must be at least 18 years old.
All products on the website include VAT but may be subject to delivery costs.
Prices may change from time to time, however, any changes in prices will not affect you if your order has already been accepted.
We reserve the right to reject any orders with insufficient payment including fraudulent transactions or if we are currently out of stock of any particular goods.
If you wish to pay by cheque this is possible however we will not dispatch your order until the cheque has cleared.
We reserve the right to reject any orders with insufficient payment including fraudulent transactions or if we are currently out of stock of any particular goods.
Our Products
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products.
Your Products may vary slightly from those images.
Although we have made every effort to be as accurate as possible, all sizes,
weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.
The packaging of the Products may vary from that shown on images on our site.
All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order if made.
Our Details:
Goods supplied from the Outbacker Stove website are supplied by: Outbacker Stoves
Email: Hello@Outbackerstoves.co.uk Telephone: +44 (0)1159 896679
In the event of any complaint arising from your use of the website please contact us at the email address Hello@Outbackerstoves.co.uk
Faulty Damaged Goods:
If goods are found to be faulty or damaged upon delivery or not of satisfactory quality, please contact us within 14 working days of receipt of the goods. We will, at our option, deliver replacement goods or refund the price paid.
If you have returned a faulty item and want a refund we will have to check the faulty item. Once we have established the fault you will be refunded for the item and for the return postage. The return postage refund is limited to £9.99 only, if you think it will cost you more than this to send it back to us, please contact us to organise collection.
If you cannot show us the fault prior to returning the item, you will be asked to initially pay the return postage to us. If a fault is found this will then be refunded to you, again only up to the value of £9.99
You will not be entitled to a refund if you accidentally damage the item, misuse it, cause a fault, try to repair it, or use it in a manner for which it was not intended.
If you require a refund or replacement it is up to you as the customer to prove you purchased the item from us. If the item was given to you as a gift, we would need to speak to the person who purchased the item from us.
Refunds will be made by the way of purchase, ie credit card, debit card, cash.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Nothing in these Terms affects these legal rights.
Import duty
If you place an order for delivery outside the UK, you might have to pay import tax or duties when it reaches its destination. You will be responsible for payment of any such duties or taxes. It is up to you to make sure you comply with the laws and regulations of the country you are dispatching the items too. We will not be liable for any breach by you of such laws.
Exclusions of Liability
We accept no responsibility for the use or misuse of our products. We recommend these items for use only with a fire retardant canvas tent, tipi or yurt. It is the customer’s responsibility to ensure the shelter used has the appropriate fire retardant qualities necessary. We do not accept any liability for loss or damage incurred by use of our products howsoever caused.
We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default. We are not liable if we do not fulfil any obligations towards you at all as a result of:
Circumstances beyond our control such as (but not limited to):
Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;
Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions;
National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery;
latent defects or inherent vice in the contents of the shipment; criminal acts of third parties such as theft and arson.
Note:
These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.
Hello@Outbackerstoves.co.uk
